Location
Other Dar es Salaam District Dar Es Salaam
Description
Industry: Banking & Finance
Minimum Qualification: Bachelor
Minimum Experience: 3 years
Department: Operations
Reports to: Head of Innovation & Business Development
General Overview:
Project Manager is in charge of schedules, budgets, resources and deliverables for project. Monitors teams to make sure goals and objectives are being kept. Knowledge of larger landscape without neglecting granular details while tracking project health, staying alert for risk and resolving issues as they arise. Maintains standards and monitors scope with project quality.
Responsibilities:
Oversees strategic plan, monitoring and adapting as needed
Creates project plans
Maintains project objectives
Monitors production and quality to customer/stakeholder/sponsor standards
Identifies and resolves issues and risks
Reports on project progress, offers viable solutions and opportunities as they arise
Implements change practices
Manages resources to make sure schedule is on track
Portfolio management
Lead meetings and set expectations for project team
Maintain budget
Reporting on projects and portfolios
Competencies:
Bachelor’s degree required; masters preferred
3+ years’ experience in project management, especially larger projects with established firms preferably in a bank or other financial institution or in a payments related industry (e.g. mobile money)
PMP or PRINCE2 certification required; PMO experience preferred
Experience in Agile teams
Proven leadership skills
Expertise in conflict resolution
Analytical and strong organizational skills, with excellent verbal and written ability
Proficiency with related software tools including but not limited to ProjectManager.com, JIRA, MS Excel, etc.
Business analysis skills will be a significant advantage.
IT background is an added advantage.
Language Skills:
Proficient level of Kiswahili and English for the business environment
Computer Skills:
Good understanding of IT environments, preferably related to banking and payments
The Project Manager will be in charge of schedules, budgets, resources and deliverables for project.
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2. BUSINESS ANALYST
Location
Other Dar es Salaam District Dar Es Salaam
Description
Industry: Banking & Finance
Minimum Qualification: Bachelor
Minimum Experience: 3 years
BASIC FUNCTION
The Business Analyst (BA) is an integral part of one of the application support teams, participates in process of integration of applications within the network of FINCA subsidiaries.
The BA will work closely with Operational and Finance Departments of FINCA subsidiaries, as well as with regional and corporate business and IT professionals, with an aim to consolidate and document the business requirements, translating the requirements into the parameterization settings.
MAJOR ACTIVITIES
Under supervision and guidance by Project Manager and Chief Operations Officer, the Business Analyst will be responsible for:
PLAN AND ORGANISE
Lead the business process definition and alignment to new application. Documentation and maintenance of process maps and diagrams describing the operational process in FINCA subsidiary.
In coordination with Project Manager and subsidiary management team, assess the risks related to the correct definition and alignment of subsidiary’s operational requirements for the new application in relation with risks associated to parameterization and user acceptance testing phases of the implementation process.
Guide the team subsidiary’s subject matter experts; ensure the sufficient documentation of all additions and modifications to the subsidiary's policies and procedures, business requirements and operational reporting.
Focus quality management on determining the requirements by subsidiaries and aligning them to the IT standards and practices.
ACQUIRE AND IMPLEMENT
Participate in application implementation process, lead the team of subsidiary’s subject matter experts and manage the implementation phases requiring involvement and certification by business users:
- Manage PWT/Gap Analysis process with subsidiary:
Provide detailed product walk through of system functionality and parameterization.
Understand the functionality of system application and Map the same to their business model.
Identify and document the functionality gaps discovered.
Suggest and discuss recommendations on possible workarounds to the functionality gaps identified.
- Manage the application parameterization process:
Capturing Day 0 data to be defined for system (Excel format).
Reviewing the Day-0, modify in line with subsidiary's business model;
Understanding the impact of day 0 setup changes in consultation with vendor consultants.
o Ensure the sufficient data cleansing and inconsistency verification procedures are planned for data migration process:
Determine the data cleansing criteria and procedures
Creation of test plan for data migration results
o Providing guidance to the User Acceptance Testing phase preparation and execution phases:
Leading the process of defining the logical test calendar and creation of test plan for each logical day; Collating test case scenarios covering major areas of operational activity, user access level and authorization, application language translation / localization activity.
Leading the process of creating the test plan for each logical day; Collating test case scenarios covering the application functionality and behavior in respect of migrated data.
Leading the process of creating the test plan and test case scenarios covering the operational reporting infrastructure.
Coordinating the issue resolution process during the user acceptance testing phase. Ensure the issues are being resolved in line with established communication framework.
Coordinate the process of verification and certification of issue resolution results.
Responsible for maintaining the register of issues identified during the user acceptance testing phase.
Document all changes performed to the initial parameterization settings (Day-0) during UAT process.
o Prepare pilot rollout plan; Identify data entry scope for application users, prepare data entry source reflecting the actual business operations performed. Identify the excepted result for data entry activity in coordination with subsidiary's Financial and Operations department.
o Coordinate the execution of data entry and verification for multiple operational days in line with Pilot Rollout Plan procedures.
Being a part of the application supporting team, BA is responsible to continue the collaboration with subsidiary’s management team ensuring sufficient
o Maintain ongoing communications with application users to determine areas where data entry and processing can be improved, and proactively recommend such improvements to Subsidiary’s Parameterization Committee.
o Consolidate all changes performed to the initial parameterization settings (Day-0) after going live with new application.
o Provide the assistance to a regional support team in organization of sufficient testing procedures for all releases to the subsidiary’s production environment (such as fixes, updates, patches, etc.).
o Organize sufficient testing of standard and ad-hoc reports generated through the Corporate Data Warehouse.
o Organization of training for subsidiary personnel in respect of accessing and using the Corporate Data Warehouse infrastructure.
DELIVER AND SUPPORT
Manage the data entry process for all parameterization changes after respective approval and test.
Ensure the quality assurance and standardization of system training materials and user guidelines used by the subsidiaries during the implementation phase, as well as after the going live for training of the new users of the application.
Being part of the system support team, provide the expertise in system functionality and parameterization; participate in resolution of incidents and problems escalated on regional level
.
MONITOR AND EVALUATE
Work with subsidiary management team to define a set of performance targets for system functionality. Monitor the post-implementation performance of system application functionality. Ensure the application adequately responds the functional needs of the subsidiary.
Periodically review the functional performance of system against targets, analyze the cause of any deviations, and initiate remedial action to address the underlying causes.
PERSONNEL SPECIFICATIONS:
Knowledge and Education:
Experience with Core Application will be considered a plus.
Any certification with International Institute of Business Analysis – IIBA will be a significant advantage.
Key Competences:
Requirements elicitation,
Business requirements collection, documentation and communication,
Business case writing and management of traceability matrices,
Requirements evaluation and validation,
Use diagrams in documentation, such as DFA, UML, and process flows, and modeling tools,
Business process diagramming,
Excellent Microsoft and Spreadsheet skills,
Organizing skills,
Task and scheduling skills.
Job Skills:
Excellent interpersonal, written and oral communication skills of English; The ability to present information and ideas clearly and concisely;
Strong leadership skills with proven capacity to direct, to influence and to motivate the team under management.
Excellent capacity to present and to explain the information, persuade to the others and promote the understanding and the consensus.
Proven success in contributing to a team-oriented environment.
Proven ability to balance, prioritize and organize multiple tasks.
High level of energy, creativity, flexibility, enthusiasm and commitment· self-confidence and initiative
Accuracy, attention to detail and awareness of deadlines
A hard working self-starter with initiative, able to set own priorities.
Disposition to travel out of his/her place of origin up to 75% time possible
Strong commitment with the social mission of FINCA.
Exposure:
- 3-5 years of experience within a technical or consulting environment, ideally with 2+ years in the software development life cycle (design, development, coding, testing and implementation);
- Experience in conducting gap analyses between business requirements and software;
- Experience within the financial services, microfinance, and environment;
- Experience in functional decomposition of business processes for developers;
- Experience in analysis of operational processes;
- Experience working on technical/functional specifications;
- Excellent abilities of technical writing and documentation;
- Ability of translating easily the needs of business in technical solutions.
- Capacity verified to work creative and analytic in the problems solution environment
The Business Analyst will work closely with Operational and Finance Departments of FINCA subsidiaries
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