EMPLOYMENT OPPORTUNITIES AT WASSHA

Introduction
Digital Grid Inc is the company that provides the rental device and charging service using clean energy. WASSHA lends all devices to start WASSHA business. Remote management and monitoring of every operation made possible with her innovative technology, so that she can check every transactions like sales, customer information, and power generation.
Digital Grid Solutions Inc is looking to employ a qualified accounts assistant who will adhere to Digital Grid code of conduct and subscribe to its mission and vision.

JOB DESCRIPTION

Job Title:    Accounts Assistant

Reports to:    Accountant/Finance Manager
Job Location:    Dar-es-Salaam
Job Purpose:    To provide overall financial support and strategic direction of DIGITAL GRID INC

Main Duties and Responsibilities

• Maintain proper books of accounts. This includes recording mobile money in the books of accounts, posting transactions in petty cashbook and bank books and updating float book.
• Responsible for sending money to MA’s and MO’s who submitted their budget using money receiver and rechecking all plans and budget to ensure everyone receives money.
• Make a daily, weekly and monthly follow up on expenses receipts from MA’s and MO’s on their float retirements. 
• Payroll processing for all MA’s and MS’s as per their contracts.
• Undertake monthly reconciliation of manual float book, cash withdrawing from mobile money and float balance in the computerized accounting system
•  To ensure that all financial vouchers/documents are properly backed up and filed on a daily basis.
• Responsible for filing statutory returns such as PAYE, PPF, Payroll returns and Provisional returns.
• Support logistics unit in reviewing stores records, transport records and inventory of assets.
• Make a timely reconciliation of cash received in mobile money receiver and depositing it to the bank.
• Conduct other assignments as required by Management.
• And any other duties that you will be assigned by your supervisor.

Qualifications and Experience

• The candidate should have at least 2 years experience in accounting and financial management.
• Holder of a Degree in Accountancy, Finance or Equivalent from a recognized institution.
• Must have experience with computerized accounting system. Knowledge on wave accounting software will be an added advantage.
• Should be honest, disciplined, Integrity with a proven track record.
• Team player
• Proficiency in written and spoken English and Kiswahili;    

JOB DESCRIPTION FOR CUSTOMER CARE

General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities

·         deal directly with customers either by telephone, electronically or face to face

·         respond promptly to customer inquiries

·         handle and resolve customer complaints

·         obtain and evaluate all relevant information to handle product and service inquiries

·         provide pricing and delivery information

·         perform customer verifications

·         set up new customer accounts

·         process orders, forms, applications and requests

·         organize workflow to meet customer timeframes

·         direct requests and unresolved issues to the designated resource

·         manage customers' accounts

·         keep records of customer interactions and transactions

·         record details of inquiries, comments and complaints

·         record details of actions taken

·         prepare and distribute customer activity reports

·         maintain customer databases

·         manage administration

·         communicate and coordinate with internal departments

·         follow up on customer interactions

·         provide feedback on the efficiency of the customer service process



Education and Experience           

·         High school diploma, PR degree or equivalent

·         Experience of not less than two years

·         knowledge of customer service principles and practices

·         knowledge of relevant computer applications

·         ability to type

·         knowledge of administrative procedures

·         numeric, oral and written language applications

·         product knowledge



Key Competencies

·         interpersonal skills

·         communication skills - verbal and written

·         listening skills

·         problem analysis and problem-solving

·         attention to detail and accuracy

·         data collection and ordering

·         customer service orientation

·         adaptability

·         initiative

·         stress tolerance

·         flexibility
TITLE:  Information System Officer

REPORT TO: Chief Operation Officer /Development Team

Job Brief: an information system officer is responsible to support the WASSHA team among the three zones of Coastal, Southern and Lake zone so as to deliver a highest standard of services to WASSHA customers from the side of the systems including WASSHA APPs (Agent, Marketing Support, Money Receiver, SMS Sender) and Dashboard, other systems to be added in the future through providing operation control and maintenance for the systems, including testing troubleshooting, proposing for improvements and training. And also planning and installing new systems or new functions of existing systems.

Duties and Responsibilities:

Support Group leaders to consider whether to introduce new systems by defining requirements and making a list of candidates and negotiating with system vendors.
Plan strategies & tactics for installing new systems by communicating with group leaders and development team.
Execute and manage strategies & tactic for new system as planned by visualizing of progress and taking measures if any problems.
Training members to operate properly the systems by creating operation manual and expand how to operate and monitoring the operation and retraining member who do not operate properly.
Regularly monitor and support members whether to operate properly by visualizing the records of operation.
Listen to team members carefully and proposing improvement for the systems
Troubleshoot and execute countermeasure when team members faces problem regarding to systems by reporting to development team after gathering and organizing the information.
Test a pre-release system and give feedback to development team when system updated
Expand the information when system updated and train members by updating the operation manual
Resolve various challenges of agents and end users of WASSHA products by managing Customer call center and when necessary interacting with customers
Make efforts to acquire new knowledge, skill and experience by yourself.
Report to or consult with your superiors promptly, proactively and closely.
Collaborate with development teams and group leaders to run manage the systems.

Qualification and Experience

The candidate should have at least 2 years’ experience in information technology.
Holder of a Diploma/Degree in Computer Science, Information Technology or Equivalent from a recognized institution.
Knowledge of Information Technology
Motivational and results-oriented skills.
Employee training experience.
Project design skills
Project management skills
Documentation skills
Strong oral and written communication skills.
Organizational and time management skills.
How to Apply

Interested individuals should submit their applications to recruit@tz.wassha.comindicating:

• Why you think you qualify for this post
•  Current CV, indicating relevant experience based on previous tasks; and skills that you are bringing into the organization.
• Names and contacts of three referees who have supervised you in your previous working history

Telephone calls will not be entertained.

Note: DeadLine  20th March 2018