Service Network Analysis and Monitoring Coordinator
DescriptionMobisol is one of the world’s leading companies for Solar Home Systems with approximately 600 passionate employees, delivering a clean and affordable alternative to fossil fuels for low-income households (living without access to reliable energy). Our dedicated product line combines solar energy with innovative mobile technology and accessible micro-financing. Having successfully installed more than 90,000 solar home systems in Tanzania, Kenya, and Rwanda, Mobisol is in the process of scaling with its mission to Plug in the World. Please read more about Mobisol at www.plugintheworld.com.
In order to improve our service quality, we are looking for a Service Network Analysis and Monitoring Coordinator. Do you have a background in data analysis, monitoring performance, and coordinating.? If yes, Apply now!
Location: Arusha
Responsibilities
Coordinate and design service areas setup in coordination with the department manager and field service team
Ensure a well informed and up-to-date trained service network team
Constantly review technician mapping, recommend actions that need to be undertaken to reduce maintenance delays
Coordinate monitoring of installations and maintenance cases by either sending staff for physical monitoring or coordinating courtesy calls
Monitor the Service Network Department related Database features and suggest improvements wherever necessary. The focus is set on data validity and workflow improvement.
Provide training support to Customer Care on technical maintenance related topics during refreshers
Ensure a well informed and up-to-date trained service network.
Identify gaps in monitoring actions and coordinate training where required
Create the monthly SND report and ensure daily circulation of SND Dashboard
Create and maintain a Maintenance PlayBook
Requirements
Bachelor Degree in Statistics, Information Technology, or related subjects
Should be good in arithmetic and logical thinking
At least 2 years’ experience in Monitoring, Coordinating, and analysis
Must have analytical and report writing skills
Good knowledge of Excel
Experience in service network, especially from the solar industry, will be added advantage
Valid driving license
Self-starter with a passion for Mobisol´s vision to plug in the world
Able to communicate fluently in English and Swahili
CLICK HERE TO APPLY
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